We respect your right for privacy, which is why all personal data will be processed in accordance with European laws. For your convenience all details will be explained below, which, for a better understanding, consist of:
All data provided to us is processed in order to improve our services. We also remind you that none of this information will be shared with any affiliated companies nor third party services.
For statistical reasons we may, however, collect anonymous data regarding the use of our platforms, as well as basic technological information about your device and internet connection.
Basic Terminology of Data Protection
Personal data is any information relating to an identified/identifiable individual. Examples of personal data include your email, as well as other types of information associated with identifiable information, such as the accounts on your mobile devices. Personal information processing means any operation carried out with the use of personal data, such as its collection, organization, storage, distribution or disposal.
Regarding the personal data we collect
We receive numerous types of information for use in our platforms. By agreeing to the use of our services (namely the use of our platform), you also agree for the information that is shared with us to be stored in our database for user recognition and to ensure we provide our services in the most correct ways. We also store data when you contact us, for instance: when you send us an email, in order for us to provide the necessary assistance to answer your questions. We may also use anonymous and aggregated information on these same inquiries in order to improve our services.
Also, we store technical information about your device and internet connection, as well as information regarding your operating system, browser version, IP address, cookies and other unique factors. However, we may only collect this information for security purposes.
How do we use data?
We use personal data to provide you with a service, to develop and improve our services, to comprehend market trends, to anticipate future behavior and to prevent abuse. Details are as follows:
a) Market trend analysis
We analyze data to understand current market trends and to improve and customize our platform. Such analysis may be done directly by us.
b) Improve our platform
We use data to improve our services, for instance by trying to make our platform as user-friendly as possible. We may also, for example, register all steps taken by the user (pageviews, clicks, etc), related to our platform, to understand if there are certain elements that may be perceived as confusing by our users. The analysis is usually performed through the use of data at an anonymous and/or aggregated level, and it may be necessary to use certain identifiable information to provide technical support and to understand how each individual uses our services.
c) Preventing Abuse
We use data to restrict any form of abuse of our services, such as fraudulent activities, cyber attacks, spamming and unauthorized logins, among other actions which are prohibited by European law.
How we may use your data
If there is suspicion of any illegal activity in connection with our services, the data may be disclosed to the public authorities subject to a judicial or administrative decision.
IP addresses and other anonymous data may be shared with third party acknowledgment devices to prevent unauthorized logins and fraudulent behavior. We may use, for instance, data that is stored (for instance: on our server, operated by a third party) or use a third party to make a payment. Such data processors are subject to specific data processing agreements as well as national and European regulation, which protects the confidentiality, integrity and use of this data.
Retention of personal data
Personal data will only be stored for as long as it is strictly necessary to the purposes of the services we provide. You may, at any time, request the deletion of this data from our platform, using our contact page. The information will be deleted after a quarantine period, unless the information is required for statistical purposes, to provide a service that you may still want to pursue/acquire or if the law requires that data to be kept for a specific period of time.
Quarantine period when canceling the service agreement
If you choose to cancel our services, the data will be set for quarantine for 90 days. After that period all personal data will be deleted or anonymised. This data will be securely archived and encrypted. It will only be made available to legal entities in response to legal requests, if under the applicable law we are required to do so.
After the aforementioned retention period has ceased, all personal identifiable data is removed from all our records. However, we reserve the right to use this same information for statistical purposes, in compliance with the personal data protection law.
Cookies are information stored in the browser. They are created when the user's browser loads a website, which then sends data to the browser, which stores it. Whenever the user accesses the same website, the browser accesses that same data and sends it to the website's server.
Updates to this policy